Support Policy

Here are a list of items covered/supported by our Bridge Baron support team.

 

**We support the following software titles**

Bridge Baron 26, Bridge Baron 25, Pat Harrington Lessons 1-6 and 7-13, Audrey Grant Bridge Basics 1, mobile APPS (Android, Nook, Kindle Fire, iPad, iPhone), Tournaments, Learn and Practice Bidding Conventions, Shark Bridge products.

**What we support**

We support all Great Game Products software (ie, bridge baron) related issues including, but not limited to, downloads, installs, activations, manual activations, account lookup, usernames and passwords, online play with bridge baron, troubleshooting specific bugs or issues or any items related to our software.

**What we DO NOT support**

PC software issues not related to Great Game Products software.

PC hardware issues or errors.

ISP or network issues related to your equipment or setup within your household or dwelling.

Software/hardware training or support not related to bridge baron products.

Training related to our software products that is not technical in nature.

**COMING SOON**

Great Game Products will soon provide Computer training and technical support services. This service will provide technical assistance (and or training) with any other computer related issues you may be having including but not limited to Windows updates, Windows errors and device driver updates, virus, spyware and malware removal, laptop/pc tune-up & Optimization, Software Installations/configuration, PC Setup & Diagnostics and Windows training.

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Great Game Products provides free support for 30 days after purchase to Bridge Baron related issues / problems. In order to provide continued support after 30 days of purchase and provide support to help our customers understand the technologies of today, Great Game Products is teaming up with a support company. The purpose of this collaboration is providing our customers with one on one lessons / seminars / tutorials and other ways to enhance their computer experience. GGP will start providing seminars and over the phone computer training soon.